I’ve related here a few stories about annoying experiences with the USPS. For the most part, though, I’ve been a supporter of that organization. It does its job very well (most of the time) and at a decent price (though my opinion has been shifting a bit on that one lately, with the recent rate hikes).

And then I read this, on the Consumerist:

“Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office’s $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package.”

If you read the letter from the anonymous tipster inside the USPS, you’ll find that you won’t be offered the lowest shipping rate unless you specifically ask for it.

Really, now. Come on!

Argh.

3 Responses to “Getting even more annoyed with the USPS”

  1. Chrison 21 Sep 2008 at 9:06 pm

    I read that. Hmph.

  2. Amyon 22 Sep 2008 at 7:54 am

    I know that’s my experience. They always offer Priority first. I often ship things media mail, which tends to be very discounted, and even if I say, “it’s just a book and nothing else,” they never mention the media rate. I have to ask for it.

  3. ariannaon 22 Sep 2008 at 9:26 am

    1. Yay Gob!

    2. As you know from some of my past posts, I have the same love-hate relationship with the USPS. Sigh. Of all government institutions, that is the one I’d most like to support (well, and libraries), so I’d like to think that, okay, fine, I’ll spend a few more dollars to purchase the only-slightly-faster shipping method because what the heck, and they still have very reasonable rates, and I want to support the people who give me mail love. However…upon hearing this, I’m VERY displeased. I may not choose the slightly higher rate anymore….

    One question, though, which you may or may not be able to answer (and I apologize in advance that I did not read the article you linked to before asking this) – does this apply to when they display all the rates on the screen for you? Because I always just read through those options, and choose the one I like best. Are you telling me that even on there, through the COMPUTER SYSTEM, they aren’t telling you all your options? Meaning, someone had to go into the program and change it so that it displays only the more expensive shipping choices? Wow. That would make me very sad if they were that desperate.